The lifeblood of the Holbrook Regional Emergency Communication Center is its team of telecommunicators, who are responsible for a variety of technical and dispatching work related to the answering of all emergency and non-emergency telephone calls and alarms in support of the Center’s operations.
Stephen Hooke | Director
Lauren Mielke | Deputy Director
Joseph Gracia | IT Network Administrator
Kenny Terrill | Senior Supervisor
Marion O’Donnell | Supervisor
Kevin Austin | Supervisor
Daniel Hart | Supervisor
Alan Stewart | Full-time Dispatcher
Scott Anderson | Full-time Dispatcher
Nancy Moser | Full-time Dispatcher
Brian Kerins | Full-time Dispatcher
Joseph Ecord | Full-time Dispatcher
Mike Downing | Full-time Dispatcher
Chris King | Full-time Dispatcher
Mike Salvi | Full-time Dispatcher
Dan Eshner | Full-time Dispatcher
Jenna Rodriguez | Full-time Dispatcher
Dan McGaughey | Full-time Dispatcher
Richard Blais | Full-time Dispatcher
James Roach | Part-time Dispatcher
Bridget Mullen | Part-time Dispatcher
Peter Bagdon | Part-time Dispatcher
Paul Bowler | Part-time Dispatcher
Alexandria Rurycz | Part-time Dispatcher
Joel Gray | Part-time Dispatcher
Job duties of telecommunicators include, but are not limited to:
- Receiving and recording telephone calls and requests for service or information, obtaining all necessary information from callers or walk-ins who are making complaints, reporting incidents or requesting service, and dispatching fire, rescue and emergency medical services to calls as required.
- Maintaining constant and diligent monitoring of all Center systems and immediately responding to all requests for assistance or service from field units.
- Operating the dispatch computer and maintaining an up-to-date log during the course of a shift.
- Monitoring all radio frequencies and equipment within the Center, and dispatching appropriate units for all alarms received by the department.
- Answering inquiries from and providing information to the public concerning such things as directions, special events, municipal services, etc., as well as directing the public to appropriate sources of information and appropriate personnel.
- Maintaining fire incident reporting of Computer Aided Dispatching systems, and providing assistance and guidance to the general public.
- Maintaining all certifications, licenses and professional associations in order to keep abreast of current dispatching trends and procedures.
- Maintaining all departmental logs and records related to dispatching for fire services.
Telecommunicators report to a team of four supervisors, who are responsible for Emergency Medical Dispatch (EMD) oversight and operational supervision duties in the Center. This includes supervising telecommunicators in the performance of call answering, dispatching and all other duties.
Supervisors also ensure compliance with the policies of Emergency Communications; ensure employees’ training is current; and oversee staff scheduling.
Supervisors are also responsible for dispatch, call-taking and other telecommunicator duties, as needed.
In total, the HRECC has 16 full-time telecommunicators, and of those, one serves as a senior supervisor with 3 additional supervisors. The Center also has 13 part-time telecommunicators.